Terms of Service

Agreement to terms

These Terms of Service ("Terms") are a legally binding agreement between you and MyCustomerPilot governing your access to and use of our services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

Eligibility

• Be at least 18 years of age.
• Have the legal capacity to enter into binding contracts.
• Not be prohibited from using our services under applicable laws.
• Provide accurate and complete registration information.
• Maintain the security of your account credentials.

Account and security

You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately of any unauthorised access. One person or entity may not maintain multiple accounts.

Certain features require identity verification through NIN or BVN. By submitting verification documents you confirm their authenticity and authorise us to verify your identity through third-party services. False information may result in suspension.

Subscriptions and billing

We offer Starter, Professional, Business and Enterprise plans, billed monthly or yearly in advance in Nigerian Naira. Payment is processed through Paystack, Flutterwave or Monnify, and you authorise recurring charges to your payment method. Failed payments may result in service suspension.

You may cancel at any time; service continues until the end of the paid period. Plan prices may change with 30 days notice.

[FOR LEGAL REVIEW] Refunds: the pricing page advertises a 14-day satisfaction refund; the previous terms stated fees are non-refundable except at our discretion. One position must be chosen before publication.

Acceptable use

You may use the service for legitimate business communication, marketing to opted-in contacts, and AI-assisted customer conversations.

• No spam or bulk messages to non-consenting recipients.
• No violations of WhatsApp's Terms of Service or Business Policy.
• No fraudulent, deceptive or illegal activity.
• No malware, harassment or impersonation.
• No scraping, reverse engineering, reselling or disrupting the service.

WhatsApp integration

Our services integrate with WhatsApp through official APIs. You must comply with WhatsApp's Terms of Service and Business Policy; WhatsApp may act against numbers that violate its policies, and we are not responsible for WhatsApp's actions or policy changes.

Plans include monthly message limits that reset with your billing cycle. You must own or be authorised to use any connected WhatsApp number.

AI processing and data ownership

AI responses are generated from your configured knowledge and settings using third-party language models. We do not guarantee the accuracy of AI responses, and you are responsible for reviewing the behaviour you configure.

You retain ownership of all data you put into the service. We process it solely to deliver the service, and may use anonymised data for analytics and improvement.

Disclaimers and liability

Services are provided "as is" and "as available" without warranties of any kind. We do not warrant uninterrupted or error-free operation, or the continued availability of third-party services.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Termination

You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate accounts that violate these Terms, engage in fraud or illegality, fail to pay, or pose a security or legal risk.

Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act of Nigeria.