Documentation
Build a WhatsApp agent that sells
MyCustomerPilot is WhatsApp commerce infrastructure. You bring an agent's goal, your knowledge, and your existing APIs as tools — we run the conversation, call your endpoints, and keep the 24-hour window and billing straight.
The mental model
WhatsApp is the frontend; your API is the backend. You describe an agent (its goal, persona, knowledge) and register tools — HTTPS endpoints we call on the agent’s behalf. When a customer messages, we build context, let the model decide which tools to call, sign and send those calls to your endpoints, and reply. You never run an inference loop or manage the WhatsApp Cloud API yourself.
What you’ll find here
- Authentication — the single API key your integration uses, why it’s a key and not a login, and test vs live environments.
- Customer identity & auth — how a tool knows which of your customers is asking, from phone-as-identity (live) up to connecting a business’s own email/password login.
- The rest of the sidebar — core concepts, building tools, billing, going live — is on the way.
Two docs, one platform
These guides teach the concepts and flows. The exhaustive, endpoint-by-endpoint API reference is generated from the API itself and lives at docs.mycustomerpilot.com. Guides link into it; they never re-document endpoints by hand.