MyCustomerPilotMyCustomerPilot
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MyCustomerPilot for Business

Your customers won't download another app.
WhatsApp is your frontend now.

Your customers live in their chats — they won't install an app to reach you. MyCustomerPilot turns your own WhatsApp number into a storefront, support desk and payment counter, wired into the systems you already run.

Yours, end to end
Your own Cloud API numberConnected to your systemsHuman handoff built in
MyCustomerPilot dashboard
9:41
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Novalend Care
Zoe · AI rep
Today
Connected, not scripted

It checks your stock, not a script

The agent calls your own APIs mid-conversation — check stock, look up an order, create a payment link. Built no-code in a wizard, or imported from your OpenAPI, Postman or PDF docs.

N
Novalend Care
Zoe · AI rep
Today
Is order #4821 shipped yet?14:20
Let me check that for you…9:41
Order #4821 shipped this morning — GIG Logistics, arriving tomorrow. Tracking: GIG-2K19P.9:41
Live tool call · HMAC-signed
Agent → your API
POST
POST /tools/lookup_order
X-MCPilot-Signature: t=1752876067,v1=6b1a…e94d
Content-Type: application/json

{
  "order_id": "4821",
  "customer_msisdn": "+2348012345678"
}
Your API → agent
200
{
  "status": "shipped",
  "carrier": "GIG Logistics",
  "tracking": "GIG-2K19P",
  "eta": "2026-07-19"
}
Answers from your materialKnowledge bases

It says what you'd say — because you wrote it

Upload your material, draft, test, then publish. Versioned draft → publish with RAG retrieval, so the agent answers from your own knowledge, not the open internet.

  • Versioned draft → publish workflow
  • RAG retrieval over your own content
  • Roll back a bad answer in one click
How knowledge bases work
N
Novalend Care
Zoe · AI rep
Today
What documents do I need for a loan?10:02
For a personal loan you'll need: a valid ID, 3 months of bank statements, and proof of employment. Want the full checklist?9:41
Send checklist
Start application
It knows when to stopHuman handoff

The moment a human is needed, a human hears about it

Detection, an instant email alert with a conversation summary, and the AI stays silent until a person resumes it. Reply manually from the portal and the AI auto-pauses.

  • Instant alert with a conversation summary
  • AI stays silent until a human resumes
  • Manual replies auto-pause the AI
Read how handoff works
N
Novalend Care
Zoe → Amina (human)
Today
This is the third time I've been charged. I'm furious.18:44
I'm sorry — I'm bringing in a member of our team right now. One moment.9:41
Hi, this is Amina from support. I can see the duplicate charges and I'm reversing them now.9:41
For your developers

Built like infrastructure, because it is

  • ›Import your OpenAPI / Postman spec → tools exist
  • ›Signed webhooks for every lifecycle event
  • ›Idempotent APIs and a real sandbox to test in
Read the docs →
webhook.payload.json
POST
POST /your/webhook   HTTP/1.1
X-MCPilot-Signature: t=1752876067,v1=9f2c…a71b

{
  "event": "conversation.handoff_requested",
  "conversation_id": "cnv_8241",
  "summary": "Customer wants a refund on order 4821",
  "occurred_at": "2026-07-18T22:41:07Z"
}
Safe on WhatsAppCompliance

A number that plays by Meta's rules — automatically

Official Cloud API, quality-rating monitoring with alerts, messaging-tier awareness, and automatic opt-out. The ban risk that burned your team on gray-market tools isn't here.

  • Quality-rating & tier monitoring with alerts
  • STOP / opt-out honored automatically
  • AES-256-GCM at rest · never passwords in chat
Security & compliance
Number health● Green
High
Quality rating
Meta WhatsApp Business Platform
Messaging tierTier 3 · 100k / day
Opt-outs honoredAutomatic
You see what it didAttribution

No black box — every conversation, and the revenue it made

Dashboard, full conversation history, webhooks for everything, and transaction events attributed back to the conversations that produced them.

  • Attributed revenue per conversation
  • Full searchable conversation history
  • Webhooks for every lifecycle event
See the dashboard
1,284
Conversations
last 7 days
₦4.2M
Attributed revenue
last 7 days
63%
Self-resolved
no human needed
41s
Median first reply
day and night

See it running on a number like yours

Book a 30-minute walkthrough — we'll wire it to one of your own use cases live on the call.

No forms into the void — you'll leave the call having seen your own scenario.