Privacy Policy

1. Introduction

Welcome to Mycustomerpilot ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Mycustomerpilot and related services.

By accessing or using Mycustomerpilot, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use Mycustomerpilot.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and phone number when you register
• Profile Information: Business details, industry, company name, and preferences
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Identity Verification: KYC documents including NIN, BVN, or CAC registration (for Nigerian users)
• Communications: Messages you send through our support system or contact forms

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• WhatsApp Data: Messages, contacts, conversation history, and media files processed through our platform
• Log Data: Server logs, error reports, and performance metrics

2.3 Information from Third-Party Services

• Social Authentication: When you sign in with Google or Facebook, we receive your name, email address, and profile picture
• Payment Processors: Transaction confirmations and payment status from Paystack, Flutterwave, or Monnify
• Verification Services: Identity verification results from Prembly (IdentityPass)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide, maintain, and improve our WhatsApp automation services
• Account Management: Create and manage your account, process subscriptions, and handle billing
• Communication: Send service updates, security alerts, and support messages
• Personalization: Customize your experience and provide relevant features
• AI Processing: Train and improve our AI chatbot responses (anonymized data only)
• Security: Detect fraud, prevent abuse, and protect against security threats
• Compliance: Meet legal obligations and enforce our Terms of Service
• Analytics: Understand usage patterns and improve our platform

4. WhatsApp Data Processing

Our platform processes WhatsApp messages and related data to provide automation services. Important points:

• We act as a data processor on your behalf when handling WhatsApp conversations
• Messages are processed in real-time and stored securely for service functionality
• AI responses are generated based on your configured knowledge base and settings
• You retain ownership of all WhatsApp data processed through our platform
• We do not sell or share your WhatsApp data with third parties for marketing purposes
• You can export or delete your WhatsApp data at any time through your account settings

5. Social Authentication (Google & Facebook)

When you use social login features:

• We receive limited information from Google or Facebook as authorized by you
• We use this information solely for account creation and authentication
• We do not post to your social media accounts without explicit permission
• You can unlink social accounts at any time from your account settings
• Social login is governed by the respective provider's privacy policy

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

6.1 Service Providers

• Payment Processors: Paystack, Flutterwave, Monnify for payment processing
• Cloud Infrastructure: Hosting and storage providers
• AI Services: OpenAI for chatbot functionality
• Verification Services: Prembly for identity verification
• Email Services: For transactional emails and notifications

6.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security threats

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. Data Security

We implement industry-standard security measures:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing using bcrypt
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring and logging of security events
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

• Account Data: Retained while your account is active and for 90 days after deletion
• WhatsApp Messages: Stored according to your subscription plan limits
• Payment Records: Retained for 7 years for tax and accounting purposes
• KYC Documents: Retained for 5 years as required by Nigerian regulations
• Log Data: Retained for 90 days for security and troubleshooting

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously granted permissions

To exercise these rights, contact us at privacy{{ parse_url(config('app.url'), PHP_URL_HOST) }}

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy{{ parse_url(config('app.url'), PHP_URL_HOST) }}
• Support: Contact Form