Privacy Policy

Introduction

MyCustomerPilot values your privacy and is committed to protecting your personal data. This policy explains how we collect, use and protect your information when you use our website and services, and tells you about your privacy rights under the Nigeria Data Protection Regulation (NDPR).

It applies to all services offered by MyCustomerPilot, including our AI conversation tools, dashboard analytics, campaigns, payments features and customer support integrations.

Data we collect

• Identity data: name, username or similar identifier, used to personalise your dashboard.
• Contact data: billing address, email address and phone numbers, for account notifications and security alerts.
• Technical data: IP address, login data, browser type and version, time zone and location.
• Usage data: how you use our website, products and services, used to improve the platform.
• Conversation data: messages your customers exchange with your AI rep, processed on your behalf to deliver the service.

How we use your data

• Service delivery: to provide MyCustomerPilot to you, manage your account and respond to inquiries.
• Service improvement: to analyse how the platform is used so we can develop and optimise features.
• Marketing: to send platform updates and offers, only if you have opted in.

We never sell your data, and passwords are never requested, accepted or relayed inside WhatsApp conversations.

Security measures

We maintain technical and organisational measures to prevent your data from being accidentally lost, accessed without authorisation, altered or disclosed.

• Stored credentials encrypted with AES-256-GCM.
• Every outbound tool call HMAC-signed; HTTPS-only transport.
• Audit logging on account and data access.
• Access to production data restricted and reviewed.

Opt-out and customer messaging

Recipients of messages sent through MyCustomerPilot can opt out at any time by replying STOP. Opt-outs are honored automatically and immediately, and WhatsApp 24-hour messaging-window rules are enforced by the platform.

Data retention and deletion

We retain your data only for as long as your account is active or as needed to provide the service and meet legal obligations.

You can request deletion of your account and associated data at any time by emailing privacy@mycustomerpilot.com from your registered address. We confirm deletion requests within 30 days.

Cookies

You can set your browser to refuse all or some cookies, or to alert you when websites set or access them. If you disable cookies, some parts of this website may not function properly.

Your rights

• Access the personal data we hold about you.
• Correct incomplete or inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Withdraw consent to marketing at any time.

To exercise any of these rights, contact our Data Protection Officer at privacy@mycustomerpilot.com.