Support Center
Frequently Asked Questions
Got questions? We've got answers. Find exactly what you're looking for to scale your business with WhatsApp automation.
search
Getting Started
How do I get started? expand_more
Simply sign up for a free account, connect your WhatsApp Business number, and configure your AI bot. The entire process takes less than 10 minutes, and we provide step-by-step guidance.
Do I need a WhatsApp Business account? expand_more
Yes, you'll need a WhatsApp Business account to use our platform. If you don't have one, we'll guide you through creating one during the setup process. It's free and takes just a few minutes.
How long does setup take? expand_more
Most businesses are fully set up and running in under 10 minutes. This includes connecting WhatsApp, adding products, and configuring your AI responses.
Do I need technical skills? expand_more
Not at all! Our platform is designed for non-technical users. Everything is point-and-click, with clear instructions and helpful tooltips throughout.
Can I import my existing products? expand_more
Yes! You can bulk import products via CSV file or add them manually one by one. We also provide templates to make the process easier.
Features & Functionality
How does the AI work? expand_more
Our AI is trained on millions of customer service conversations and continuously learns from your specific business. You can train it with your own FAQs, product catalog, and set distinct personality instructions to match your brand's specific tone of voice.
Can I customize the AI responses? expand_more
Absolutely! You can train the AI with your own knowledge base, set custom responses for specific questions, and adjust the tone to match your brand voice.
What happens when the AI can't answer? expand_more
If the AI encounters a question it can't answer, it will gracefully hand over the conversation so you can assist. You maintain full control.
Can I send bulk messages? expand_more
Yes! Professional and Enterprise plans include bulk messaging. You can send promotional messages to thousands of customers, schedule campaigns, and track engagement.
Does it work with payment gateways? expand_more
Yes! We integrate with all major Nigerian payment gateways, allowing customers to pay via card, bank transfer, or USSD directly through WhatsApp. Payment links are generated automatically.
How do the bulk campaigns work? expand_more
Our platform lets you send targeted promotional messages to hundreds of customers at once, bypassing traditional WhatsApp broadcast list limitations. You can also track open rates and responses.
Billing & Pricing
How much does it cost? expand_more
Plans start at ₦5,000/month for the Starter plan. See our pricing page for detailed plan comparisons.
What payment methods do you accept? expand_more
We accept all major Nigerian payment methods including cards, bank transfers, and USSD. Your customers can pay securely using the payment links generated within the chat.
Can I cancel anytime? expand_more
Yes! You can cancel your subscription at any time from your dashboard. No cancellation fees, no questions asked.
Do you offer refunds? expand_more
Yes! If you're not satisfied within the first 14 days, we'll refund your money completely. After that, we prorate refunds based on unused time.
What happens if I exceed my message limit? expand_more
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional message credits at ₦5 per message.
Technical & Security
Is my data secure? expand_more
Yes! We use bank-level encryption (256-bit SSL), comply with international data protection standards, and never share your data with third parties. Your data is stored securely in encrypted databases.
What is your uptime guarantee? expand_more
We maintain 99.9% uptime. Our infrastructure is hosted on reliable cloud servers with automatic failover and redundancy.
Do you have an API? expand_more
Yes! Professional and Enterprise plans include API access. You can integrate our platform with your existing systems and build custom workflows.
Can I export my data? expand_more
Absolutely! You can export all your data (contacts, messages, analytics) at any time in CSV or JSON format. Your data is yours.
Support
How can I contact support? expand_more
You can reach us via email (support@mycustomerpilot.com), WhatsApp (+234...), or through the in-app chat. Professional and Enterprise customers get priority support.
What are your support hours? expand_more
Email support is available 24/7. Live chat is available Monday-Friday, 9am-6pm WAT. Professional and Enterprise plans get 24/7 priority support.
Do you provide training? expand_more
Yes! We provide comprehensive documentation, video tutorials, and live onboarding sessions for Enterprise customers. We also offer paid training sessions for teams.
Still have questions?
We're here to help you get the most out of your customer marketing journey. Our support team is available 24/7.