Frequently Asked
Questions
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Getting Started
Simply sign up for a free account, connect your WhatsApp Business number, and configure your AI bot. The entire process takes less than 10 minutes, and we provide step-by-step guidance.
Yes, you'll need a WhatsApp Business account to use our platform. If you don't have one, we'll guide you through creating one during the setup process. It's free and takes just a few minutes.
Most businesses are fully set up and running in under 10 minutes. This includes connecting WhatsApp, adding products, and configuring your AI responses.
Not at all! Our platform is designed for non-technical users. Everything is point-and-click, with clear instructions and helpful tooltips throughout.
Yes! You can bulk import products via CSV file or add them manually one by one. We also provide templates to make the process easier.
Features & Functionality
Our AI is trained on millions of customer service conversations and continuously learns from your specific business. It understands context, handles follow-up questions, and can even process orders and bookings.
Absolutely! You can train the AI with your own knowledge base, set custom responses for specific questions, and adjust the tone to match your brand voice.
If the AI encounters a question it can't answer, it will gracefully hand over to a human team member and notify them. You maintain full control.
Yes! Professional and Enterprise plans include bulk messaging. You can send promotional messages to thousands of customers, schedule campaigns, and track engagement.
Yes! We integrate with Paystack and Flutterwave, allowing customers to pay directly through WhatsApp. Payment links are generated automatically.
Yes! You can add team members based on your plan (1 on Starter, 5 on Professional, unlimited on Enterprise). Each member has their own login and permissions.
Billing & Pricing
Plans start at ₦5,000/month for the Starter plan. See our pricing page for detailed plan comparisons. All plans include a 14-day free trial.
We accept all major Nigerian payment methods through Paystack and Flutterwave: cards, bank transfers, and USSD payments.
Yes! You can cancel your subscription at any time from your dashboard. No cancellation fees, no questions asked.
Yes! If you're not satisfied within the first 14 days, we'll refund your money completely. After that, we prorate refunds based on unused time.
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional message credits at ₦5 per message.
No hidden fees, ever. The price you see is the price you pay. We believe in transparent, straightforward pricing.
Technical & Security
Yes! We use bank-level encryption (256-bit SSL), comply with international data protection standards, and never share your data with third parties. Your data is stored securely in encrypted databases.
We maintain 99.9% uptime. Our infrastructure is hosted on reliable cloud servers with automatic failover and redundancy.
Yes! Professional and Enterprise plans include API access. You can integrate our platform with your existing systems and build custom workflows.
Absolutely! You can export all your data (contacts, messages, analytics) at any time in CSV or JSON format. Your data is yours.
Your data remains accessible for 30 days after cancellation. You can export everything during this period. After 30 days, data is permanently deleted.
Support
You can reach us via email (support@example.com), WhatsApp (+234...), or through the in-app chat. Professional and Enterprise customers get priority support.
Email support is available 24/7. Live chat is available Monday-Friday, 9am-6pm WAT. Professional and Enterprise plans get 24/7 priority support.
Yes! We provide comprehensive documentation, video tutorials, and live onboarding sessions for Enterprise customers. We also offer paid training sessions for teams.
Starter: within 24 hours. Professional: within 4 hours. Enterprise: within 1 hour with dedicated account manager.
Still Have Questions?
Our team is here to help. Get in touch and we'll respond within 24 hours.
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